AI WorkForce
Evolving the Live-Agent Model Using Intelligent Virtual Agents
No matter how much the contact center communication and technology landscape changes, one thing never does. Having the right people, with the right skills, and the right resources available at the right time is critical to satisfying customer demands and expectations.
It is critical for contact centers to look at new technologies, such as AI, to continue to meet these heightened expectations. They must also ensure a smooth implementation of these technologies as they build digital teams to work alongside live agents.
Your Digital Workforce Will Power Your Business Transformation
Keep up with increased service demand
They scale on demand to help you respond to more service requests across more channels.
Manage escalating service cost
Virtual agents cost about 10% of a human agent, work 24/7, and never take breaks. Your digital force won’t just power your transformation, they’ll fund your transformation.
Give your customers the service experience they deserve
Virtual agents use speech recognition and natural language understanding to interact with your customers and provide a conversational self-service experience.